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First gen Zunes commit mass suicide

December 31st, 2008 | 1 Comment | Posted in Corporate injustice, Tech News by Justin Flood

Well this is certainly one of the stranger stories of the year.    I woke up this morning to sync my first gen Zune with my daily regiment of Podcasts and music, only to find that it was frozen at the boot screen.   Odd enough, but not unheard of.   I attempted the usual methods of resetting the device, only to find that I would end up back at the same boot screen again.

As I made a trip over to the official Zune forums to find a tip on how to fix this little issue, I found out that every single last original 30 gigabyte Zune had bricked themselves over the course of the night.   Not 10% of them, not 50% of them,  EVERY SINGLE LAST ONE THAT STILL FUNCTIONS.

This goes far beyond random failures, and into the land of class action lawsuit.  Not sure what the issue is with these devices,  but considering it’s firmware agnostic, and device specific, it must be something engrained in the hardware of these Zune 30s.

As of now, the Zune support lines are flooded with calls,  and Microsoft has yet to release a statement on the matter.   I’ll keep this post updated over the course of the day as the story develops.  In the mean time check out the official Zune forums for more information.

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Rip Off Report: 99 cents per song is a waste of your money!

September 18th, 2008 | No Comments | Posted in Corporate injustice, Editorial, Tech News by Justin Flood

Last week Apple announced the updates to it’s iPod line, including a brand new 120 gigabyte iPod classic.  I was kind of surprised to see that actually.  I mean seriously, at $0.99 a song, who could ever fill that up?  Of course people are ripping their old CD libraries as well, but as the marketplace moves primarily to digital downloading, who expects us to fill up a 120 gig iPod one song at a time?  

Think about it.  According to Apple’s website, the 120 gigabyte iPod Classic will hold 30,000 songs.  That means it could theoretically cost you THIRTY THOUSAND DOLLARS to fill up that iPod.  

Let me state that again in case you missed it:  THIRTY.  THOUSAND.  DOLLARS.   Regardless of whether or not you buy the music on Amazon, or iTunes,  whether it’s DRM-free or not,  the result is the same.  That’s an astronomical amount of money to pay for music.   Chances are that’s  more than your CAR cost you.   And, if you aren’t smart, a hard drive crash, or a change in the DRM scheme at Apple could theoretically make that purchase vanish into thin air.  

(note:  Yes, I am aware you can fill it with more than just music, but Let’s just discuss music for the moment.)

Even establishing a relatively small collection of music, perhaps a couple thousand songs, could run you well in the thousands of dollars.   Point being,  if you are ANY sort of music aficionado, you’re going to spend a pretty good chunk of your yearly income building that collection with a by-the-song model. 

Do the math.  You’re wasting your money!    Do you really want to spend that amount just so you can listen to Mister Mister on the drive home?   I highly doubt it.  So why are you doing it?

Simple, because Apple and it’s iPod have dominated the marketplace, and made itself the “obvious” choice.  Much like the Band-Aid and Q-tip of generations past, The iPod has become SYNONYMOUS with the mp3 player.  Whether you own a Creative Zen, a Zune, or Sansa,  everyone just says, “What do you have on your iPod?”.

But that doesn’t mean that there aren’t alternatives.  My favorite of them is the Zune.  Sure it gets made fun of in the mainstream press, but that doesn’t hide the fact that the Zune Pass is one of the best deals in online music.

For $14.99 a month, the Zune Pass allows you to download an unlimited amount of music to up to 3 Zunes per account.   You have access to MILLIONS of dollars worth of music, any time you want.  Of course, when you stop paying, much like your cable bill,  the music stops flowing.  But let’s look into why that might not be as much of a deal-killer as it seems.

For most people, I don’t think that spending $14.99 a month on music is terribly expensive.  I know people who go to the the discount cd store once a month and spend well over $75 each time.  And considering that you can have up to 3 players per account, I don’t think it’s unreasonable to assume that 3 people wouldn’t spend around that much on music per month.

So let’s say you decided to stick with a Zune Pass for a year.  How much would it cost you?  

$179.88.  About the same as 12 physical Cds, 18 Albums on iTunes, or 179 individual songs on iTunes.

So Comparably, you could either FILL three 120 gigabyte Zunes with 30,000 songs each.   A total of 90,000 individual songs (if you only filled up the devices once) for $179.88, which goes away if you stop paying.  Or you could have 179 songs split between 5 iPods, but you “own” the songs.

Spreading the cost over 10 years, a subscription plan at $14.99 a month will still only cost you less than two thousand dollars.  Or less than a 2,000 song collection purchased on iTunes.

But you want to OWN your music,  not rent it!

The problem with the majority of iTunes music though, is that you don’t REALLY own the song.  Itunes Plus songs, you own, because they are DRM free, but the majority of the iTunes library has not yet moved that way.  The rest are coated with DRM called FairPlay.  This DRM makes sure you can only burn the songs to CD a certain number of times, transfer them between computers a certain number of times, and put them only on a certain number of iPods.  So what happens if in ten years Apple decides to shut off the FairPlay servers,  or they go with a different type of DRM and stop supporting FairPlay?  Your music could stop working, even though you paid for it, and even though you’re SUPPOSED to own it.  Will that happen?  It’s unlikely of course,  but it’s still a possibility.

Thankfully stores like Amazon have solved this for the most part.  They offer mp3’s with NO DRM for around the same amount as iTunes.  You don’t have to worry about this music ever shutting off, and the quality and selection is nearly as good as iTunes.  So far Amazon is a great success.  But that isn’t to say that your music is safe from there either.

The problem is that you still really don’t get a PHYSICAL copy of the music.  Computer hard drives are finicky things with lots of little moving parts.  They age, and they crash.  Sometimes you have warning, sometimes you don’t.  The fact of the matter is, the vast majority of people don’t back up their data, and when something goes wrong.  They lose everything.  Would you like to lose a $2,000 music collection with the flick of a switch?  I certainly wouldn’t.  There are ways to complain to customer service to get another download credit for your songs, but it’s complex  and annoying, and doesn’t work for everyone, so you really aren’t guaranteed against data loss when you buy from many of these music stores online.

Fortunately, when MY hard drive crashed early last year,  I didn’t have to worry about my music library.   While I lost some documents and photos (though not many, I back up online.),  all I had to do to restore my music was to simply log into my Zune client.  In the settings you’re presented with your personal download history, and in one click you can re-download every single song you used to have.   I clicked the button, left it overnight and had my entire music collection restored by the time I got home from work the next day.  All 136 gigabytes of it.

For me, my subscription music payment is just as much about data security as it is about selection.  Not only can I get just about every song I’ve ever wanted to hear,  I’m protected if and when I lose my data due to a crash or a virus.  I don’t have to worry about burning backup DVDs and squirreling them away, or paying exorbitant fees for hundreds of gigabytes of storage space in the cloud.  I just log into my Zune software, and get it all back.

Is everything all roses and happiness though?   No.  I wish I could use an iPhone or an iPod touch with the service.  They’re both fantastic devices, and I’d rather only carry my phone with music on it instead of a separate MP3 player and phone.  Don’t get me wrong, the Zune is a great device with awesome functionality and a great UI,  but it doesn’t come anywhere close to the iPhone in usability.  But if the price I have to pay for not spending thousands on a music collection is to have to carry two devices instead of one.  For me,  it’s worth every penny.

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Will Zune 3.0 mark a new beginning?

September 15th, 2008 | No Comments | Posted in Editorial, Tech News by Justin Flood

Well congratulations Microsoft,  I have to hand it to you, after years of bitching and complaining about the lack of features on my beloved Zune 30,  you’ve finally gotten around to finishing the damned thing.  You guys have finally realized the potential of the hardware you unleashed on the world 2 years ago.  Alas one can only wonder what would have been if THIS new firmware release, was the firmware that shipped with the original Zunes when they first shipped.  I think you would have been looking at a much nicer sized chunk of the market.

Don’t get me wrong,  I’m glad to see it happen at all!  Simple things like Audible support, and the ability to download music via WiFi were things that were almost obvious, and their omission was a mystery to me.  But in a few hours, I’ll be able to download the brand new firmware onto my aging little device, and give it all the abilities it should have had from day one, and personally, I can’t wait to take the little guy for a spin.

So that begs the question:   What’s next?

Now that Microsoft has gotten around to finishing up the base layer of it’s Zune ecosystem with all of the basic form factors and functionality intact, what is the next step.  If it’s anything like Microsoft’s past history, for the next gen Zunes we will more than likely see a sort of half-hearted attempt to copy the first generation iPod Touch.  At least… I hope so,  sticking with the current format of players would be suicide.

Though that wouldn’t surprise me.  Lately it seems like Microsoft just hasn’t realized that they are fighting a war that’s already over.  While the market moves away from Mp3 players to devices like the iPod Touch, and iPhone,  Microsoft seems happy to keep fighting the iPod Classic,  a device which will more than likely cease to exist come next September.

What I would really like to see from the Zune team is some actual innovation.  They are clearly a bunch of talented people, who have created some really neat stuff, and I’d like someone to give them the chance to shine.  Unfortunately, even now they are falling way behind in the race.  Apple is already on the second generation of it’s touch based devices, and many other companies are starting to follow suit.  If Microsoft isn’t quicker on the draw, they could find themselves fighting yet another war that’s already over if and when Apple decides to completely revamp its iPhone platform into something even better.

So as a bit of a helping hand to the Zune team, here are a few helpful hints to get you started on that next gen Zune.

First of all, if you aren’t willing to take a risk with this device, just go home.  You can’t become number one in a market just by playing catch up, you have to do things better, faster, prettier, and cheaper than the competition.  Doing that will take some risks.

Hardware

If you were even THINKING about keeping the Zune Pad as your main method of control, forget it.    You’re going to need an extremely high quality multi-touch display.   Click wheels and Zune pads are ancient history.  Toss them and start from scratch.   As for the screen itself,  try to go higher resolution than the one on the iPhone.  HTC just announced the Touch HD Phone with a ridiculously high resolution touchscreen that might be perfect for the job.

(HTC’s New Touch HD could make a nice jumping off point towards a new Zune)

In fact, outsourcing the entirety of the hardware design to HTC might not be a bad idea.   They are absolutely in the same league as Apple when it comes to hardware design lately.  Most of the stuff they come out with is fantastic, especially the Touch HD.

Next, forget about making a Zune Phone.  It isn’t worth it.  The Windows Mobile will want to get involved and muck up the whole thing.  Leave them out of it.  The mobile space is too cluttered.  I have a better idea anyway,  do like the Kindle.  Make a deal with a wireless provider (Verizon perhaps), who will give free EVDO access for web browsing, games, downloading music and more for Zune Pass subscribers.  All the functions of the iPhone without the phone, and without the bill.  Talk about a selling point!  Just share some of the Zune Pass revenue with Verizon.

Next lets talk about the hardware itself.  Make sure it has GPS capability along with the now standard WiFi.  Location based services will be a boon to this thing, and will make the Zune Social actually SOCIAL.

A camera, while un-necessary would be kind of cool, and could be very useful to a number of apps.

Next is the most important.  What is the one thing that most people complain about on the iPhone?  That’s right.  The Keyboard.  Put a sliding qwerty keyboard into this thing and then you’re talking.  Considering HTC is the master of the sliding qwerty, that shouldn’t be too much of a stretch, but do try to keep the thickness down.

All in all, just keep the device simple and beautiful.  HTC has been really good at doing this lately, and I wouldn’t mind seeing what HTC and the Zune team together could come up with.

Software

Now that you have a device in mind, what to do with it.  That I leave up to the ingenious minds of the Zune Team.  They have already proven themselves exceptionally functional at creating user interfaces, and I’m sure they could come up with something that would equal or best what the iPod Touch is offering in terms of interface.

And of course, a full App Store would be required as well.  Hopefully one that is slightly more open and developer friendly than the Apple version.  As long as there’s an ecosystem put in place that will allow people to develop for the platform cheaply and easily,  you might see this take off in ways you would have never expected.

Also, make sure to integrate in a lot of the great services you have with things like the Xbox, like the ability to transfer movies and shows purchased on one, to another, and vice-versa.  And considering the fact that the iPhone has quite a bit of processor oomph,  what’s say you get around to porting some of those old Xbox originals to this new device?  hm?  I’d play Burnout 3 on the plane on my Zune.  No doubt about it.

All in all, this is just to give some ideas as to what COULD be done with the Zune.  Take my ideas or leave them.  Just keep in mind that the time to act is running out, and that you are aiming at a moving target.  Apple will invariably release a significant update to the iPhone next year along with the iPod touch.  How big of an update that will be is the deciding factor.

If it’s just a small update that adds a couple of neat features but nothing exciting,  you have the chance to blow them out of the water with a really great, really well engineered device.  If not, you’ve already lost.  But like I said earlier,  if you want to win in this business, you can’t be afraid of taking a risk.

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new Zune leaked early, shows off new features

September 7th, 2008 | 2 Comments | Posted in Rumor Mill, Tech News by Justin Flood

Ok Microsoft, here we go.  This is your last chance.  Apparently Zunerama has leaked a list of the features from the upcoming Zune firmware update.  Do they live up to my expectations?  Let’s take a look:

Key Features & Benefits

    Buy from FM

    • Listen to your favorite FM radio stations and click to tag the songs you like for later purchase when you sync your device with your PC1.

    Zune Pass

    • Download millions of tracks, whole albums or playlists with Zune® Pass subscription service. Explore new music or rediscover old favorites—then sync them all

    to your Zune Extend your subscription online or by purchasing a Zune Pass card.4Wireless Sync

    • Connect to your home wireless network and remotely sync your Zune® device with your PC collection from your dock, AC adapter, or speaker dock accessory. 2

    Device to Cloud

    • Access thousands of wireless hotspots around the country to automatically update your collection, browse Zune Marketplace, refresh Channels, exchange favorites with friends, or buy songs you’ve tagged from your FM radio.

    Wireless Sharing

    • Send your favorite songs, albums, playlists, pictures and even audio podcasts freely between any Zune® devices. 3

    Channels

    • Zune® Channels are custom programming stations that deliver personalized playlists to your Zune® from a variety of sources you select, such as music experts, celebrities, or top radio stations.

    Games

    • Games rock on your Zune®. Zune® Players now come with a selection of fun free games to choose from. Play the popular poker game Texas Hold’em or challenge yourself to a game of Hexic, and make sure you play your favorite song from your collection to create your own personal game soundtrack.

    Video/TV Shows

    • Choose from a growing selection of TV shows now available on the Zune® Marketplace video store. Recorded TV shows or movies from Windows Media Center in Windows Vista can be imported and synced to your Zune.5



    Requirements

    Specifications section

    • Capacity:8GB
    • Digital Storage Media: Hard disk drive – built-in
    • Sound Output Mode:Stereo
    • Supported Digital Photo Standards:JPEG,Audio & Video Playback
    • Supported Digital Audio Standards: WMA, AAC, MP3
    • Playback Modes: Random play / shuffle
    • Supported Digital Video Standards:MPEG-4, WMV, H.264
    • Display Built-in Display:LCD-color
    • Diagonal Size: X”
    • Resolution: 320 x 240
    • Battery:rechargeable-Lithium ion
    • Headphones:binaural-Earbuds
    • Included Accessories: 3 earpiece covers, sync cable
    • Connections Type:1 x docking station | 1 x USB | 1 x headphones

Holy crap Microsoft!  Device to Cloud?  Browse Zune Marketplace via WiFi?  I’m shocked!   You’re actually giving us something we should have had in the device from version 1.   I won’t be bitter though,  I’m glad to see these features finally coming to my favorite little mp3 player.

Also, thanks for letting me finally be able to send my FREE podcasts to my friends.  The fact that I couldn’t do that before was kind of ridiculous.

The Zune channels feature sounds interesting, and could be a nice competition to iTunes’ rumored upcoming “genius” feature,  allowing us to easily find and listen to new music.  Now all they need to do is add the Audible audiobook support and I’ll have very little to complain about.

We should find out more on Tuesday, stay tuned!

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Zune 120 and Zune 16 outed, is there hope in Zune-land?

September 2nd, 2008 | 1 Comment | Posted in Editorial, Rumor Mill, Tech News by Justin Flood

Last week, many sites posted about a discovery via the FCC that a couple of new Zune models were coming.  I neglected to post about it since I was still pissy after my rant about the Zune last month, where I layed out exactly what the team needs to do to get the project back on track.   Unfortunately, nowhere in my rant did it say “announce new Zune models”.  As many of you know,  I love my Zune, I really do.  Unfortunately I’m starting to think the dev team is either tied up in enough red tape to suffocate the project, extremely lazy, or extremely stupid.

First of all, here are the leaked images of the boxes for the Zune 16 and Zune 120:

They really look nice, and I’m definitely looking forward to updated hardware, but is it really necessary?

An update to the Zune hardware is obviously inevitable, progress has to be made of course!  I can’t expect the hardware team to sit on it’s hands while the software team finally gets up and does something.  Unfortunately, I’m already seeing problems with this bit of progress.  Firstly,  the new high end Zune, the Zune 120, will be REPLACING the Zune 80.  Why?  I have no need for 120 gigs of storage in my media player?  Why not sell the 80 for $199, while you sell the 120 for it’s expected $249?   There is no need to replace a perfectly functional and useful member of the Zune product line, especially when the hardware itself is supposedly not being updated.   Why force your customers to choose between too little storage, and too much storage?  A Zune 80 marketed at $199 would be a great price point for people to jump on the bandwagon!

Secondly, I’ve heard rumors in a few different places that these new Zunes will in fact be shipping with the current 2.5 firmware.  That’s right.  The CURRENT firmware.  No updates, no new features.  What are you people thinking?   I have to assume that this is in fact incorrect.  There is no way that the Zune team is dumb enough to put together and release a new set of devices without taking the time to update the firmware to add features that have been promised for months and months ( Audible support, I’m looking at you! )  The biggest PROBLEMS with the Zune are software issues.  I can’t imagine that Microsoft wouldn’t release a major update with these new devices.  If they are in fact released with 2.5 firmware, I will have lost any and all faith in the intelligence of the developers, simple as that.

In fact, just in case you haven’t read this previously, I’m going to quote my “seven steps to fixing the problems with Zune” in the hopes that perhaps one of the developers will actually read it, and have some sense knocked into them.

WiFi Music Downloading

First things first.  Every Zune ever built has WiFi right?  I have unlimited downloads of music with Zune Pass  Right?  Why can’t I download my music straight from the device?   This seems to me like something that is so obviously do-able that the fact that the Zune didn’t have this capability from day one is ridiculous.

The whole point of having the Zune Pass is that I pay $14.99 a month to have unlimited access to all the music I want.  Now let’s say I’m with my friends, and someone mentions a song I haven’t heard in years.  Imagine if I could pull up the Zune Marketplace via WiFi and download the song right then and there to my device!   How cool would that be?  Any song, any time I want.  For the same $14.99 a month.   Same for audio podcasts.  It’d be great to be able to subscribe and unsubscribe from shows directly from the device, and automatically have new episodes pushed to my Zune while in the range of WiFi.

Sure you can wirelessly sync your Zune now with the Zune software, but it’s hardly a good solution, and it still involves you being near your computer and starting the Zune software.  If I’m already at my computer, and turning on the Zune software, I might as well connect via USB, it’ll be faster, AND it will charge the device at the same time.  Nice try, but not quite what I was looking for.

I can understand that downloading video via a WiFi store would be unwieldy simply because the person would be forced to stay near the WiFi hotspot until the content was done downloading,  so just make the store on the phone audio only.  Simple as that.

I wouldn’t even be averse to seeing this as a Zune Pass premium feature.  Make it so that only Zune Pass customers can use it.   That way users would only have to enter a username and password once, and not have to worry about keying in a password for each purchase, since downloading is unlimited anyway.  it would also bring in more revenue for Zune Pass,  and make the subscription model more viable.  If the iPod Touch can download wirelessly,  why not the Zune?

Where are my games and audiobooks?

Secondly,  don’t announce features until you’re ready to release them.  It’s been nearly a year since you announced that games would be coming to the Zune.  I still don’t see a games tab in the marketplace or on my Zune homescreen.  What’s up with that?  Sure you CAN get some games on the device if you sign up as a developer and get the whole toolkit.  But that isn’t viable for the average customer.  Get them into the store already!

Same goes for the Audiobooks.  Where are they?  You announced your deal with Audible months ago, and a full update of the software has come and gone with not so much as a peep about them.  I have an Audible subscription, and having to listen to them via my Windows Mobile Phone (also a Microsoft device) but not being able to listen to them on ANOTHER Microsoft device is just silly.   Since most of my listening lately has been of podcasts and Audiobooks, I’m starting to think that the Zune is becoming more and more wrong for me.

Make the Social.. Social!

Thirdly, get someone competent to work on the Zune Social.   This is an idea that has a lot of potential!  Let people use it on the device!   Make the Zune DEVICE the focal point, not the software!   When I’m syncing my music I’m not thinking about going into the social to see what my friends are listening to.  It’s current implementation is crap.

You want to make the Zune a social device?  Here’s what you do.  Add some of that location finding tech that the iPod touch uses to figure out where you are via WiFi.   You don’t need GPS,  the iPod touch can do it without GPS, so can the Zune Then you could add features on the Zune Social letting you know what songs are most popular in your area.   Hook up with Ticketmaster or Eventful,  let people know what concerts are going on in their area!  Give people a reason to WANT to participate.

Frequent Updates and Feature Releases

Next, and this one is important;  Release updates more often!  Doing a big update every 6 months isn’t a good way to let people know you’re working on things!  Release new ideas and new features!  Use your blog to let us know about what you’re working on.  Let us know when things are coming up, and let us know WHEN.  Make us at least FEEL like you give a crap about this product.  Especially considering the last update didn’t do much for adding features, besides adding buy-per-episode TV shows that I’m not going to download, and bringing back features like metadata editing that for whatever reason you got RID of with the 2.0 update.

The major problem now is that there are far more attractive devices and services trickling out into the market, and you aren’t doing much in the way of making us want to stay with the brand you’re trying to build.

Advertise!

Your hardware design is great,  your software design is great.  The Zune interface is fantastic.  The Zune Pass service is fantastic.  Let people KNOW about it.

Microsoft just spent $300 million to try and convince people that Vista doesn’t suck ( sorry, it’s not that great ).   Spend some of that money promoting the great device you DO have.  ADVERTISE.

I’m not talking about those weird and esoteric shorts you called “ads” that you put up once or twice last year.  Sell the device!  Sell the service!  Don’t be weird for weird’s sake.  It won’t work.   Just put out the word that you have a cool little device that does cool things, and people will start to listen.  Just make sure you do in fact get the word out there.  Put out commercials!  I think I’ve seen one or two Zune commercials in my life.. Maybe.  Yet, every time you turn the TV on, there an iPod, iTunes, or iPhone ad.  Make sure your ads are just as prevalent.

There are more people than you think out there, who don’t really want to pay 99 cents a song.  Sell to them!  They’ll listen and they’ll buy!

Cross Platform Compatibility

And for christ sakes, make your software Mac and Linux compatible.  Why would you alienate nearly 25% of the computer market?  The iPod didn’t become successful by staying Mac only.  Embrace ANY user who wants your service and your device REGARDLESS of what platform they use.  I’m a mac user and I don’t WANT an iPod or iTunes.  Guess what?  I’m not the only one either!

I shouldn’t have to boot out of OS X and then boot into Windows just to use my MP3 player, but I do, because I like your device.  Stop driving away potential customers.

And Finally…

Notice how none of these improvements require you to create new hardware?  There is a ton you can do with the devices you have!   Now, I’m sure you’re all working on some super-secret touchscreen Zunephonepodthing, just don’t forget you have some really cool, very capable hardware that’s not even coming close to it’s potential.  There are millions of these devices out there that could be given a total makeover into bad-ass network connected media players of awesomeness.  So what are you guys doing?  Sitting on your thumbs?  Get to work!

Since I wrote this last month, I’ve come up with a few more, but I’m going to cautiously wait and see what develops with these new Zunes first before I complain any more.

I wish I knew what Microsoft was thinking in regards to the Zune.  They act like they are trying to hit a target that’s standing still when they aim at the iPod.  Then they seem to wonder why their target had sped past without so much as a scratch after they take a shot.

Now that Apple has announced it’s September 9th yearly iPod reveal,  it looks as though Microsoft is about to be sped past once again.  Most of the rumors are focusing on the fact that an updated 8 or 16 iPod Touch will be lowered in price dramatically to either $179.99 or $199.99 depending on who you listen to.  While it has far less storage than these new Zunes, the iPod Touch is a very powerful device that can be used for a lot more than just music, movies, and podcasts!  It is more like a small internet appliance than anything else.  You certainly can’t Twitter from a Zune.  And mark my words,  if ITunes wises up, and offers a subscription service,  It’s over.  Completely and utterly over.  You’ll have lost your ONE competitive advantage, and you’ll never EVER be able to come back.  Simple as that.

Microsoft really needs to get itself in gear if it has any hope of keeping the Zune from falling into complete obscurity.  What frustrates me so much is that the device has the potential to be a really good, really successful device.  It’s so close to being what it strives to be, and just misses the mark in such a way that you just have to stand on the sidelines and shake your head.

Is there hope in Zune-land?  Some, but it’s dwindling fast.  So come on Microsoft,  Impress me.  I dare you.

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The Zune COULD be great, why isn’t it!? – Here’s what Microsoft needs to do.

August 13th, 2008 | 2 Comments | Posted in Editorial, Gadgets, Tech News by Justin Flood

( Warning: this one is gonna be REALLY rant-y )

I’m a proud owner of a Zune.  I freakin’ love the little thing.  Not to Zune Guy levels, but I’ve really enjoyed owning it.  But even I have to admit that someone as crazy in love with the product like Zune guy leaving the flock means that there is something seriously wrong going on.  Things are not rosy in Zune land at all.  In fact it’s lately become more like a Zune desert.

It almost seems like Microsoft has given up on the product, which is sad because it’s so close to success. Especially when you consider that Microsoft doesn’t even need to release any new hardware to fix the problems.  Just software.

Unfortunately, as of late it seems like Microsoft is having trouble getting anything to quite work right.  So I’m going to make it simple.   Okay Microsoft, Ready?    These are the things you need to do to fix the Zune.

WiFi Music Downloading

First things first.  Every Zune ever built has WiFi right?  I have unlimited downloads of music with Zune Pass  Right?  Why can’t I download my music straight from the device?   This seems to me like something that is so obviously do-able that the fact that the Zune didn’t have this capability from day one is ridiculous.

The whole point of having the Zune Pass is that I pay $14.99 a month to have unlimited access to all the music I want.  Now let’s say I’m with my friends, and someone mentions a song I haven’t heard in years.  Imagine if I could pull up the Zune Marketplace via WiFi and download the song right then and there to my device!   How cool would that be?  Any song, any time I want.  For the same $14.99 a month.   Same for audio podcasts.  It’d be great to be able to subscribe and unsubscribe from shows directly from the device, and automatically have new episodes pushed to my Zune while in the range of WiFi.

Sure you can wirelessly sync your Zune now with the Zune software, but it’s hardly a good solution, and it still involves you being near your computer and starting the Zune software.  If I’m already at my computer, and turning on the Zune software, I might as well connect via USB, it’ll be faster, AND it will charge the device at the same time.  Nice try, but not quite what I was looking for.

I can understand that downloading video via a WiFi store would be unwieldy simply because the person would be forced to stay near the WiFi hotspot until the content was done downloading,  so just make the store on the phone audio only.  Simple as that.

I wouldn’t even be averse to seeing this as a Zune Pass premium feature.  Make it so that only Zune Pass customers can use it.   That way users would only have to enter a username and password once, and not have to worry about keying in a password for each purchase, since downloading is unlimited anyway.  it would also bring in more revenue for Zune Pass,  and make the subscription model more viable.  If the iPod Touch can download wirelessly,  why not the Zune?

Where are my games and audiobooks?

Secondly,  don’t announce features until you’re ready to release them.  It’s been nearly a year since you announced that games would be coming to the Zune.  I still don’t see a games tab in the marketplace or on my Zune homescreen.  What’s up with that?  Sure you CAN get some games on the device if you sign up as a developer and get the whole toolkit.  But that isn’t viable for the average customer.  Get them into the store already!

Same goes for the Audiobooks.  Where are they?  You announced your deal with Audible months ago, and a full update of the software has come and gone with not so much as a peep about them.  I have an Audible subscription, and having to listen to them via my Windows Mobile Phone (also a Microsoft device) but not being able to listen to them on ANOTHER Microsoft device is just silly.   Since most of my listening lately has been of podcasts and Audiobooks, I’m starting to think that the Zune is becoming more and more wrong for me.

Make the Social.. Social!

Thirdly, get someone competent to work on the Zune Social.   This is an idea that has a lot of potential!  Let people use it on the device!   Make the Zune DEVICE the focal point, not the software!   When I’m syncing my music I’m not thinking about going into the social to see what my friends are listening to.  It’s current implementation is crap.

You want to make the Zune a social device?  Here’s what you do.  Add some of that location finding tech that the iPod touch uses to figure out where you are via WiFi.   You don’t need GPS,  the iPod touch can do it without GPS, so can the Zune Then you could add features on the Zune Social letting you know what songs are most popular in your area.   Hook up with Ticketmaster or Eventful,  let people know what concerts are going on in their area!  Give people a reason to WANT to participate.

Frequent Updates and Feature Releases

Next, and this one is important;  Release updates more often!  Doing a big update every 6 months isn’t a good way to let people know you’re working on things!  Release new ideas and new features!  Use your blog to let us know about what you’re working on.  Let us know when things are coming up, and let us know WHEN.  Make us at least FEEL like you give a crap about this product.  Especially considering the last update didn’t do much for adding features, besides adding buy-per-episode TV shows that I’m not going to download, and bringing back features like metadata editing that for whatever reason you got RID of with the 2.0 update.

The major problem now is that there are far more attractive devices and services trickling out into the market, and you aren’t doing much in the way of making us want to stay with the brand you’re trying to build.

Advertise!

Your hardware design is great,  your software design is great.  The Zune interface is fantastic.  The Zune Pass service is fantastic.  Let people KNOW about it.

Microsoft just spent $300 million to try and convince people that Vista doesn’t suck ( sorry, it’s not that great ).   Spend some of that money promoting the great device you DO have.  ADVERTISE.

I’m not talking about those weird and esoteric shorts you called “ads” that you put up once or twice last year.  Sell the device!  Sell the service!  Don’t be weird for weird’s sake.  It won’t work.   Just put out the word that you have a cool little device that does cool things, and people will start to listen.  Just make sure you do in fact get the word out there.  Put out commercials!  I think I’ve seen one or two Zune commercials in my life.. Maybe.  Yet, every time you turn the TV on, there an iPod, iTunes, or iPhone ad.  Make sure your ads are just as prevalent.

There are more people than you think out there, who don’t really want to pay 99 cents a song.  Sell to them!  They’ll listen and they’ll buy!

Cross Platform Compatibility

And for christ sakes, make your software Mac and Linux compatible.  Why would you alienate nearly 25% of the computer market?  The iPod didn’t become successful by staying Mac only.  Embrace ANY user who wants your service and your device REGARDLESS of what platform they use.

I shouldn’t have to boot out of OS X and then boot into Windows just to use my MP3 player, but I do, because I like your device.  Stop driving away potential customers.

And Finally…

Notice how none of these improvements require you to create new hardware?  There is a ton you can do with the devices you have!   Now, I’m sure you’re all working on some super-secret touchscreen Zunephonepodthing, just don’t forget you have some really cool, very capable hardware that’s not even coming close to it’s potential.  There are millions of these devices out there that could be given a total makeover into bad-ass network connected media players of awesomeness.  So what are you guys doing?  Sitting on your thumbs?  Get to work!

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